Best Rate Guarantee Terms and Conditions

 

  1. You must have a confirmed reservation made direct via The Garden Hotel website (www.gardenhotel.co.nz) or by telephone which includes a Reference Number.

  2. The guarantee is only applicable to rooms available at The Garden Hotel & Restaurant, Christchurch, New Zealand and is not valid for any other Hotel.

  3. The competing rate must be for the identical room type, on the same date, for the same length of stay, for the same number of guests, subject to the same terms and conditions and in the same currency (NZD).

  4. A Claim must be received by The Garden Hotel Reservations Department within 24 hours of making your online booking via The Garden Hotel website and at least 72 hours prior to the universal check-in time of 2:00pm (14:00) on the first day of your stay.

  5. The rate must be publicly viewable and bookable by The Garden Hotel at the time the claim is reviewed. We recommend that you take a Screen Shot of the rate, just in case it is no longer viewable at the time that we check the website.

  6. The Rate Guarantee does not apply to (i) Rates that are not publicly available such as Corporate rates, Contracted Agent rates or Group Rates; (ii) Negotiated rates available to pre-qualified members of various organisations; (iii) Package rates that include room, meals, activities, car rental etc; (iv) rates that are available on Auction websites; (v) Rates available on websites that do not disclose the hotel brand until the purchase is made.

  7. The rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate.

  8. Rate disparities attributable solely to fluctuations or differences in currency exchange rates are excluded from this guarantee.

  9. If the claim period covers multiple nights, the Garden Hotel will compare each night of the booking separately.

  10. The Garden Hotel reserves the right to amend, revise, suspend or discontinue the Best Rate Guarantee at any time without notice.

  11. Any dispute arising from our Best Rate Guarantee shall be governed by the laws of New Zealand.